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the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more. formato 13 x 20 cm . brochura. livr Ver mais

formato 16 x 23 cm . capa dura com sobrecapa. livro usado em bom estado de conservação com as páginas amareladas devido ação do tempo; leves desgastes nas bordas; nome do antigo dono na primeira folha; texto limpo.. "The assassination of the Speaker of the House sets the members of the Camel Club in a race to prevent a silent yet bloody coup in W Ver mais

formato 16 x 23 cm . brochura. livro usado em bom estado de conservação com as páginas amareladas devido ação do tempo; desgastes nas bordas... Having assassinated the two men who had been inhibiting his freedom, John Carr becomes the target of a high-stakes manhunt involving the highest levels of the U.S. government, prompting Joe Knox to launch Ver mais

formato 16 x 23 cm . capa dura com sobrecapa. livro usado em bom estado de conservação com as páginas amareladas devido ação do tempo leves desgastes nas bordas; páginas limpas... "The assassination of the Speaker of the House sets the members of the Camel Club in a race to prevent a silent yet bloody coup in Washington"--Provided by the publish Ver mais

formato 10 x 17 cm . brochura. livro usado em bom estado de conservação com as páginas amareladas devido ação do tempo; leves desgastes nas bordas; páginas limpas... Ambitious TV reporter Tiel McCoy is driving through New Mexico when she hears over the radio that Sabra Dendy, the 17 year-old daughter of Fort Worth multimillionaire Russell Dendy, h Ver mais

David Baldacci--the modern master of the thriller and #1 worldwide bestselling novelist-comes a new hero: a lone Army Special Agent taking on the toughest crimes facing the nation. And Zero Day is it all begins.... John Puller is a combat veteran and the best military investigator in the U.S. Army's Criminal Investigation Division. His father was Ver mais

formato 10 x 15 cm . brochura. livro usado em bom estado de conservação com as páginas amareladas devido ação do tempo; leves desgastes nas bordas; páginas limpas... Back on the job after an involuntary leave of absence, LAPD homicide detective Harry Bosch is ready for a challenge. But his first case is a little more than he bargained for. It star Ver mais

formato 14 x 21 cm . brochura. THE #1 BESTSELLING AUTHOR OF THE HARRY BOSCH AND LINCOLN LAWYER SERIES An electrifying standalone thriller that breaks all the rules! With an introduction by Stephen King. Death is reporter Jack McEvo Ver mais

formato 16 x 23 cm . capa dura com sobrecapa. livro usado em bom estado de conservação com as páginas amareladas devido ação do tempo; leves desgastes nas bordas; páginas limpas... "No one knows more about Israel's existential dilemma than Alan Dershowitz-or writes about it better. its explosive beginning to its startling climax, THE TRIALS OF Z Ver mais

formato 10 x 15 cm . brochura. livro usado em bom estado de conservação com as páginas amareladas devido ação do tempo; leves desgastes nas bordas; páginas limpas... New York Times bestselling author Barbara Delinsky shares a cautionary tale of romance, revenge, family relationships and power in this powerful novel. Nothing can prepare writer Hill Ver mais

formato 10 x 17 cm . brochura. livro usado em bom estado de conservação com as páginas amareladas devido ação do tempo; leves desgastes nas bordas; páginas limpas... "Jason Bourne must confront a nightmare version of himself -- an amoral, heartless killer -- in this new novel in Robert Ludlum's bestselling series " -- Provided by publisher.... Ver mais

formato 10 x 15 cm . brochura. Jack Mullen is a driven student of the law. His brother Peter is a servant of the rich, parking the cars of the Hamptons' elite-and perhaps satisfying their more intimate needs as well. Then Peter's Ver mais

formato 10 x 15 cm . brochura. livro usado em bom estado de conservação com as páginas amareladas devido ação do tempo; desgastes nas bordas; páginas limpas... Discover the classic thriller that launched the #1 detective series of the past twenty-five years, now one of PBS's "100 Great American Reads" Alex Cross is a homicide detective with a P Ver mais

formato 14 x 21 cm . brochura. livro usado em bom estado de conservação com as páginas amareladas devido ação do tempo; ,desgastes nas bordas; páginas limpas... A one-night stand spirals into a web of dark secrets in James Patterson's steamy thriller of love, lust, and murder. Lauren Stillwell is not your average damsel in distress. When the NYPD Ver mais

formato 14 x 21 cm . brochura. livro usado em bom estado de conservação com as páginas amareladas devido ação do tempo; desgastes nas bordas; páginas limpas... A calculating killer who calls himself The Teacher is taking on New York City, killing the powerful and the arrogant. His message is clear: remember your manners or suffer the consequences! Ver mais

formato 16 x 21 cm . capa dura com sobrecapa. livro usado em bom estado de conservação com as páginas amareladas devido ação do tempo; leves desgastes nas bordas; páginas limpas... Colin Hancock is giving his second chance his best shot. At 28, he's focused only on walking a straight line - getting his teaching degree, working out at the gym reli Ver mais

formato 13 x 20 cm . brochura. Livro usado em bom estado; desgastes nas bordas; páginas limpas... Adrienne Willis is 45 and has been divorced for three years, abandoned by her husband for a younger woman. The trials of raising her teenage children and caring for her sick father have worn her down, but at the request of a friend and in hopes of res Ver mais

formato 10 x 15 cm . brochura. livro usado em bom estado de conservação com as páginas amareladas devido ação do tempo; desgastes nas bordas; páginas limpas... When a mysterious weather balloon crashes to earth in the Swiss Alps, the head of the NSA handpicks Robert Bellamy to track down and identify the ten known witnesses to the event. A man who Ver mais

formato 10 x 17 cm . brochura. livro usado em bom estado de conservação com as páginas amareladas devido ação do tempo; desgastes nas bordas; páginas limpas... Corporate lawyer Arthur Raven is the court-appointed attorney for a Death Row inmate. Convinced his client is innocent thanks to new evidence, Raven is a fervent crusader--and also a rookie Ver mais

formato 10 x 15 cm . brochura. livro usado em bom estado de conservação com as páginas amareladas devido ação do tempo; leves desgastes nas bordas; páginas limpas... Returning to the now-renowned locale of Kindle County, Scott Turow gives us Mack Malloy, ex-cop, not-quite-ex-drunk, and partner-on-the-wane in one of the country's most high-powered Ver mais

formato 10 x 17 cm . brochura. livro usado em bom estado de conservação com as páginas amareladas devido ação do tempo; desgastes nas bordas; páginas limpas... A hilarious new novel of greed and corruption the bestselling author of Strip Tease. The story focuses on southern Florida at the height of the tourist season, when a ferocious hurricane hi Ver mais

formato 11 x 17 cm . brochura. livro usado em bom estado de conservação com as páginas amareladas devido ação do tempo; leves desgastes nas bordas; carimbo na folha de rosto; texto limpo... CAN A PIRATE LEARN ... River pirate "Charming" Mickey O'Connor has lifted himself the depths of the slums to be the king of St. Giles. Anything he wants he get Ver mais

formato 11 x 17 cm . brochura. livro usado em bom estado de conservação com as páginas amareladas devido ação do tempo; leves desgastes nas bordas; páginas limpas... A MASKED MAN... Winter Makepeace lives a double life. By day he's the stoic headmaster of a home for foundling children. But the night brings out a darker side of Winter. As the moon Ver mais